• Upon receipt of your order we’ll send you an email confirmation. You can see the status of your order in the “Orders” section of “My Account.” If you are not registered, you can see the status of your order by clicking on the “View Order” link in the confirmation email sent to you.
  • All payments made on the GUEE website are encrypted using secure technology and your card details are not retained.
  • Orders made via the GUEE website are subject to stock availability. Items placed in the “Shopping Cart”are not reserved.
  • We reserve the right to refuse service to anyone for any reason at any time. If this should occur we will notify you via email.
  • We have made every effort to display the colours and images of products in our online store as accurately as possible. We cannot guarantee that your screen will reproduce these colours accurately.
  • We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing(s) are subject to change at anytime without notice, at our discretion.
  • Any additional charges or fees for customs clearance must be paid for by the buyer or consignee. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred, regardless of the circumstances.
  • Depending on your country, there may be additional charges or fees for customs clearance. If goods have been returned to the seller due to the rejection of duty payment, either the freight or customs duties, or both, will be deducted from the refund balance.
  • The buyer must comply with national and regional import restrictions. We take no responsibility for these legal issues.

Payment information

We accept the following methods of payment: Visa, Mastercard, JCB, Paypal and ATM (Taiwan only)

Payments made by Asynchronous Transfer Mode (ATM) must be completed within three days of purchase. Note that this method of payment is only available in Taiwan. If payment is not received within this time period, the order will immediately be cancelled. After purchase, please e-mail (shop@guee-intl.com) with the last 5 digits of your bank account number.

Delivery information

  • The total price of goods within the “Shopping Cart” does not include shipping fees.
  • Our products are sent via express shipping with worldwide couriers like FedEx and Taiwan’s Maple Logistics Express.
  • Please leave 2-14 days for your goods to arrive. You will be supplied with a predicted delivery date. We are not liable for delays caused by matters outside our control.

Contact us

  • Questions about the Terms of Service should be sent to us at shop@guee-intl.com
  • CUSTOMER SERVICE : 09:00 to 18:00 (GMT+8) Monday to Friday